Helpdesk Support Technician

Responsibilities

• Provide premium, white-glove deskside support to client end users
• Manage inbound tickets from initiation to resolution using the ticketing system
• Provide in-person support for computers, Chromebooks, printers, and other peripherals
• Troubleshoot and resolve issues with operating systems and applications
• Support A/V systems and Webex meeting technologies
• Provide support for Microsoft Office, Google Apps, and antivirus software
• Provide end-user training as needed

Requirements

• Effective verbal and written communication skills
• In-depth knowledge of desktop hardware components and peripherals
• Experience with Windows and macOS administration
• Understanding of basic security concepts and practices
• Ability to lift and move equipment weighing up to 50 lbs
• Reliable transportation for on-site duties
• Ability to work on-site during client hours (7:30 AM – 4:00 PM)
• 1-2 years of experience in in-person end-user support preferred

Preferred Qualifications

• CompTIA A+ certification
• CompTIA Network+ certification
• Microsoft certifications
• Google certifications

Benefits

• Medical and dental plans
• Company paid vision and disability plans
• 401K with employer match
• Tuition reimbursement
• Technical certification gift card rewards program
• Paid holidays and vacation

About the Company

CCS is a leading technology consulting firm providing best in class solutions to clients for over 45 years, specializing in network integration, support services, and application services.