Helpdesk Specialist

Responsibilities

• Work on service requests from internal stakeholders and resolve hardware, software, and network incidents
• Track and maintain a comprehensive IT asset inventory through the full hardware lifecycle
• Manage technical setup for new hires and secure offboarding for departing employees
• Implement and support system standards and security policies including encryption, MFA, and access control

Requirements

• 3+ years of professional IT support or help desk experience
• Proficiency in Windows 11, macOS, Android, and iOS
• Hands-on experience with MDM tools such as JAMF, Intune, or FleetDM
• Experience managing users and security groups within Okta or similar identity providers
• Ability to lift and move IT equipment up to 35 pounds
• Ability to obtain and maintain a Top Secret Security Clearance
• Must meet ITAR compliance requirements (U.S. citizen, lawful permanent resident, or protected individual)

Preferred Qualifications

• In-depth experience supporting Microsoft Office 365
• Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs)
• Familiarity with scripting in PowerShell, Bash, or Python
• CompTIA A+, Network+, Okta, or Microsoft MD-102 certifications

About the Company

Northwood is a modern space infrastructure company building a global network of phased array ground stations to enable real-time, reliable communication for satellite missions.