Helpdesk Specialist

Responsibilities

• Coordinate IT fulfillment and process asset tag requests for purchase order receiving across multi-state customers
• Maintain IT asset management record integrity within the ServiceNow IT Asset Management Module
• Manage digital and physical IT asset management files for record retention and database transaction accuracy
• Provide end-user technical support and assist with device provisioning and bricking/unbricking processes
• Utilize AI tools (such as GitHub Copilot or Microsoft 365 Copilot) consistently for daily operational tasks

Requirements

• High school graduation or equivalent
• 3+ years of IT Warehouse Asset management experience
• Proven experience working with ServiceNow
• Strong customer service and effective communication skills
• Proficiency and confidence in using AI tools
• English language proficiency at a C1 Advanced level

Preferred Qualifications

• Ability to review asset management operations for compliance
• Experience following prescribed inventory control standards
• Proficiency in Microsoft Office Suite software

About the Company

Luxoft is a global provider of high-end software engineering and digital services, helping industry leaders accelerate their digital transformation through cutting-edge technology solutions.