Helpdesk Executive

Responsibilities

• Provide 24x7 helpdesk and customer support via phone, email, and ticketing systems
• Handle customer queries, complaints, and technical issues efficiently
• Log, track, and resolve incidents and tickets within defined SLA timelines
• Escalate unresolved issues to the appropriate technical teams
• Maintain detailed records of customer interactions and issue resolutions
• Coordinate with internal teams to ensure timely closure of support requests
• Assist users with software, hardware, login, and application-related issues
• Prepare daily and weekly reports regarding support activities and incidents
• Ensure high levels of customer satisfaction and service quality

Requirements

• Bachelor’s Degree in any discipline or a One-Year Diploma in Computer Applications / IT
• Proficiency in computer operations and MS Office applications
• Basic understanding of IT systems and troubleshooting
• Ability to work in rotational shifts within a 24x7 environment
• Strong communication, interpersonal, and problem-solving skills
• Ability to manage multiple tasks effectively under pressure

About the Company

Established in 1994, Atlanta Systems Private Limited has been a cornerstone in India's ICT landscape for nearly three decades. As a trusted leader in IoT-GPS Telematics hardware products and solutions, we have delivered over a million connected devices to thousands of users around the world. We specialize in hardware product conceptualization, embedded systems, and software development, supported by our own state-of-the-art SMT manufacturing facility.