Help Desk Technician

Responsibilities

• Provide technical support to end users via phone, electronic communication, and in-person for computer, software, printer, web, and mobile device issues
• Document, track, and monitor problems using the DHA approved ticketing system
• Provide 1-2 tier support for PCs, servers, applications, and hardware
• Install, maintain, and secure clinical workstations and PC-based medical application client software
• Perform basic PC hardware troubleshooting and deploy new equipment during hardware refreshes
• Assist Tier III teams with installing medical applications, servers, software updates, security patches, and DISA STIGs
• Support network connectivity, Video Teleconferencing, and LAN/WAN/PC/Server-related security programs
• Provide on-call support for the MTF

Requirements

• High School Diploma
• Security+ Certification
• Minimum one year of experience as a Help Desk Specialist
• Tier 3 Background Investigation / IAT Level 1 ADP/IT III

About the Company

Seneca Federal Health (SFH) provides solutions to federal health agencies to enable better health outcomes. As part of the Seneca Nation Group, SFH meets mission-critical needs for federal civilian, defense, and intelligence community customers.