Help Desk Technician

Responsibilities

• Serve as the first point of contact for users via in-person, messaging, ticket, or email
• Log, categorize, and prioritize support requests in the IT ticketing system
• Troubleshoot and resolve hardware, software, and peripheral issues
• Assist with user account creation, password resets, and access permissions in Active Directory
• Install, configure, and maintain desktop/laptop computers, mobile devices, and software
• Escalate complex issues to Tier 2/3 support
• Maintain asset inventory records and facilitate onboarding/off-boarding processes
• Document actions and resolutions in the IT knowledge base
• Perform regular IT maintenance tasks and ensure policy compliance

Requirements

• 4+ years of service desk technical experience
• Advanced troubleshooting skills in AV systems, Microsoft Azure, and Microsoft 365
• Experience with networking, software, and MDM administration
• Experience managing enterprise tools like Slack, Jira, and Zoom
• Proficiency in technical documentation and KB writing
• Hands-on experience with Jira or similar service management systems
• Strong organizational and prioritization skills

About the Company

Nebius is building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment. Headquartered in Amsterdam, Nebius owns the hard problems across compute, storage, networking, and applied AI.