Help Desk Technician

About the Company

HELPLINE is a French Digital Services Company (ESN) that has been supporting IT departments and business units in their digital transformation projects since 1994. With 3,600 specialists operating across France and internationally, the company shows regular growth and offers a stable, professional environment.

Responsibilities

• Manage user support for office tools, Active Directory, Office 365, and telephony
• Provide application support for WMS/TMS systems
• Adapt communication to each user based on interpersonal skills
• Organize and prioritize interventions based on urgency
• Track and resolve incidents, escalating to higher levels when necessary
• Contribute to the knowledge base to share expertise with the team

Requirements

• Bac+2 level education
• At least 1 year of experience in IT support
• Strong communication skills
• Ability to manage priorities and maintain perspective

Benefits

• 50% health insurance coverage
• 50% reimbursement of transportation costs
• Meal vouchers (€9.50 with 60% employer contribution)
• Referral bonuses up to €1,000
• CSE cultural advantages
• Training institute for skill development