Help Desk Technician

About the Company

Albers Aerospace provides cutting-edge solutions and support to warfighters, specializing in systems engineering, program management, logistics, production support, aircraft maintenance, and aviation/aerospace services.

Responsibilities

• Respond to user questions and inquiries via telephone, email, and web regarding desktop support issues
• Conduct IT onboarding for new employees including account creation and security training
• Maintain and deploy desktop licensing, installation, and initial configuration
• Assist in maintaining the corporate network and administrating Office 365 tenancy
• Track IT resources to meet company needs
• Assist in detecting, reporting, and investigating cyber-attacks
• Assist with IT service integration during corporate acquisitions and mergers
• Assist with end device compliance and software updates

Requirements

• High School Diploma or GED Equivalent
• Familiarity with Microsoft Enterprise (Desktop & Server) Platform technologies and Active Directory
• Familiarity with Network Management technologies including Wi-Fi and Firewalls
• Ability to prepare computers for organizational use
• Must be a U.S. citizen
• Must possess or be able to obtain a Secret security clearance

Preferred Qualifications

• Certification(s) or bachelor’s degree in information systems or related field
• 1+ years of experience in the IT field
• Familiarity with Azure AD and Intune

Benefits

• Medical, dental, and vision plans
• Matching 401k
• Paid time off (10 days first year, 15 after)
• 12 paid holidays
• Employer paid term life, AD&D, and disability insurance
• Education and certification reimbursement