Help Desk Support Technician

Responsibilities

• Provide premium, white-glove deskside support to client end users
• Manage inbound tickets from initiation to resolution using the ticketing system
• Provide in-person support for computers, printers, fax machines, and other peripherals
• Troubleshoot and resolve issues with operating systems, applications, and network connectivity
• Manage and implement Active Directory changes
• Support A/V systems and Webex meeting technologies
• Provide end-user training and support for Microsoft Office, Google Apps, and mobile applications

Requirements

• Must be commutable to Pomfret, CT and Uncasville, CT
• In-depth knowledge of desktop hardware components and peripherals
• Experience with Windows and macOS administration
• Experience with Active Directory and network protocols
• Ability to lift and move equipment weighing up to 50 lbs
• Reliable transportation for on-site duties
• Ability to work onsite during client hours (8:00 AM – 4:30 PM) and provide after-hours assistance as needed

Preferred Qualifications

• 1-2 years of experience in in-person end-user support
• Relevant industry certifications such as CompTIA A+, CompTIA Network+, or Microsoft certifications

Benefits

• Medical and dental plans
• Company paid vision and disability plans
• 401K with employer match
• Tuition reimbursement
• Technical certification gift card rewards program
• Paid holidays and vacation

About the Company

CCS is a leading technology consulting firm providing best in class solutions to clients for over 45 years, specializing in network integration, support services, and application services.