Help Desk Specialist

Responsibilities

• Respond to help desk tickets and provide first-line technical support to users
• Troubleshoot hardware, software, and network issues within classified and unclassified environments
• Escalate complex technical problems to higher-level IT staff as necessary
• Document technical issues and resolutions for future reference and knowledge sharing
• Assist with user onboarding and provide training for various IT systems

Requirements

• Active DoD Top Secret/SCI clearance is required
• 1-4 years of experience in IT support
• Proven experience providing technical support in a DoD or government setting
• Familiarity with both Windows and Linux operating systems
• Strong communication and problem-solving skills

About the Company

Barbaricum is a rapidly growing government contractor providing leading-edge support to federal customers, with a particular focus on Defense and National Security mission sets. Founded in 2008, we leverage over 17 years of experience to support stakeholders across Intelligence, Analytics, Engineering, Mission Support, and Communications disciplines. We pride ourselves on a vibrant corporate culture focused on collaboration and innovation.