Posted 5 hours ago
Help Desk IT Support II
Triple Cities Network SolutionsHelp Desk IT Support II
Requirements
Help desk or customer support experience, Knowledge of office automation and databases, Understanding of computer systems and mobile devices, Basic technical troubleshooting skills, English proficiency, Excellent communication skills
Skills
Technical SupportTroubleshooting
About the role
Responsibilities
- Serve as the first point of contact for customers via phone or email
- Complete remote troubleshooting using diagnostic techniques
- Walk customers through the problem-solving process
- Direct unsolved issues to higher-level support personnel
- Provide detailed information on IT products and services
- Record events, problems, and resolutions in logs
- Follow up with customers regarding status and information
- Identify and suggest improvements to internal procedures
Requirements
- Experience as a help desk technician or in customer support
- Working knowledge of office automation products, databases, and remote control software
- Good understanding of computer systems and mobile devices
- Ability to diagnose and solve basic technical issues
- Proficiency in English
- Excellent communication skills and a customer-oriented mindset
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Triple Cities Network Solutions · Johnson City