Posted 7 hours ago
Help Desk
Everience
Requirements
Ticketing platforms (ServiceNow, Jira, Remedy, Sap), Windows and iOS, Active Directory, Office 365, Networking troubleshooting, MDM consoles, English B1-B2
Skills
ServiceNowActive DirectoryMicrosoft 365
About the role
About the Company
Everience is an international consulting group offering digital services powered by artificial intelligence. With 4,000 employees across Europe, Africa, Asia, and America, the group focuses on the symbiotic relationship between humans and AI through its Symbiotic Academy.
Responsibilities
- Provide support for continuous or spot projects for client operations
- Manage and plan activities based on priorities and SLAs
- Prepare machines and control warehouse inventory
- Resolve common user issues such as password resets and group management
- Install and troubleshoot Office 365 and manage tenants
- Perform network troubleshooting and manage network protocols
- Utilize MDM consoles
Requirements
- Knowledge of ticketing platforms (ServiceNow, Jira, Remedy, Sap)
- Proficiency with Windows and iOS operating systems
- Experience with Active Directory
- Basic networking and troubleshooting skills
- Hardware and software troubleshooting skills
- English language proficiency (B1-B2 level)
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Everience · Milan
