Help Desk Coordinator

About the Company

BiVACOR is developing the world’s most advanced total artificial heart, a technology capable of saving millions of lives around the world. We are a team united by purpose, working on unprecedented cardiovascular technology.

Responsibilities

• Perform basic installations of cables, computer stations, and communication equipment
• Configure and troubleshoot networking, A/V, and security hardware including access points, switches, and firewalls
• Maintain an accurate inventory of data processing equipment and supplies
• Diagnose and resolve end-user computer problems via phone, email, and in-person support
• Assist staff with Microsoft Office Suite and other business-critical platforms
• Maintain the help desk ticketing system and monitor for trends or recurring issues
• Apply cybersecurity practices and help update security policies and procedures
• Maintain compliance with regulatory standards relevant to a Class III medical device environment

Requirements

• Associate’s or Bachelor’s degree in IT, Computer Science, or a related field
• 1–2 years of hands-on experience in a help desk or IT support role
• Experience troubleshooting hardware, software, and peripherals in Windows and/or macOS environments
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi-Fi)
• Proficiency with Microsoft Office 365 (Outlook, Teams, SharePoint, OneDrive)
• Familiarity with cybersecurity best practices and patch management
• Strong written and verbal communication skills

Preferred Qualifications

• CompTIA A+ certification or equivalent competency

Benefits

• 401(k) with company matching
• Medical, dental, and vision insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Life insurance & Employee Assistance Program
• Generous paid time off