Help Desk

Responsibilities

• Respond promptly to help desk inquiries via phone, email, and chat.
• Troubleshoot and resolve hardware, software, and networking issues while maintaining high customer service standards.
• Create, update, and manage support tickets in the ticketing system.
• Assist with deployment, configuration, and maintenance of IT equipment and software.
• Guide and educate users on applications and systems.
• Collaborate with IT colleagues to escalate and resolve complex issues.
• Monitor support ticket status and provide updates to users.
• Stay informed about new technologies and updates to serve the organization better.

Requirements

• Technical skills in computer systems, networks, and common software applications
• Familiarity with Windows, macOS, and Linux operating systems
• Strong troubleshooting and problem-solving abilities
• Bilingual fluency in Arabic and English (verbal and written)
• Customer service orientation and friendly demeanor
• Certifications (CompTIA A+, MCP, or ITIL V4 Foundation)
• Minimum 5 years of help desk/IT operations experience
• Ability to document issues, maintain records, and ensure compliance

Benefits

• On-site work model
• Time flexibility
• Relocation opportunity after 6 months based on performance

About the Company

BlackStone eIT delivers advanced IT services and solutions supporting enterprises in the UAE and beyond. The company fosters a collaborative environment focused on service excellence and professional growth.