BlackStone eIT

Help Desk

BlackStone eIT

Help Desk

Posted 13 hours ago

Employment Type

Full Time

Location

Abu Dhabi

Experience

Senior

Benefits

Paid LeaveRelocation Allowance

Requirements

Technical skills, Troubleshooting, Arabic-English, Certifications, Customer service, 5+ years

Required Skills

WindowsmacOSLinuxCompTIA A+ITILMCPnetworkingTicketing systemsCustomer SupportTechnical Support

Job Description

Responsibilities

  • Respond promptly to help desk inquiries via phone, email, and chat.
  • Troubleshoot and resolve hardware, software, and networking issues while maintaining high customer service standards.
  • Create, update, and manage support tickets in the ticketing system.
  • Assist with deployment, configuration, and maintenance of IT equipment and software.
  • Guide and educate users on applications and systems.
  • Collaborate with IT colleagues to escalate and resolve complex issues.
  • Monitor support ticket status and provide updates to users.
  • Stay informed about new technologies and updates to serve the organization better.

Requirements

  • Technical skills in computer systems, networks, and common software applications
  • Familiarity with Windows, macOS, and Linux operating systems
  • Strong troubleshooting and problem-solving abilities
  • Bilingual fluency in Arabic and English (verbal and written)
  • Customer service orientation and friendly demeanor
  • Certifications (CompTIA A+, MCP, or ITIL V4 Foundation)
  • Minimum 5 years of help desk/IT operations experience
  • Ability to document issues, maintain records, and ensure compliance

Benefits

  • On-site work model
  • Time flexibility
  • Relocation opportunity after 6 months based on performance

About the Company

BlackStone eIT delivers advanced IT services and solutions supporting enterprises in the UAE and beyond. The company fosters a collaborative environment focused on service excellence and professional growth.

How to Apply

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