Hearing Ambassador

Responsibilities

• Engage with members to educate them on hearing wellness and promote Hearing Aid Center products and services
• Perform 30-50 outbound calls daily to prospective and existing customers to drive engagement
• Secure a minimum of 4 scheduled hearing tests daily for the onsite hearing aid specialist or audiologist
• Promote and sell non-hearing aid products to members who do not have hearing loss
• Utilize handheld screening tools to intercept and qualify leads within the club environment
• Assist with community outreach and marketing events to promote the Hearing Aid Center
• Manage appointment scheduling and follow up with past members or medical referrals

Requirements

• High school diploma or equivalent
• Proven experience in customer service, sales, or retail environments
• Proficiency with PC hardware, software, and general internet usage
• Previous experience with patient or customer appointment scheduling
• Strong oral and written communication, organizational, and problem-solving skills
• Ability to work in a fast-paced environment, primarily walking and interacting within a club setting

About the Company

NationsBenefits is a fast-growing Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to deliver innovative healthcare solutions that improve member outcomes and reduce costs. Our mission is to transform the healthcare industry by addressing the social determinants of health through proprietary technology and premier service delivery.