Healthcare Team Lead

Responsibilities

• Lead and develop the Sydney-based medical support team, setting clinical standards and care quality
• Act as the ultimate escalation point for complex patient enquiries and high-risk clinical cases
• Embed empathy into the patient journey to ensure safety and support
• Work cross-functionally with clinical, operations, and product teams to drive process improvements
• Provide clinical thought leadership through industry events, articles, and patient-centered content

Requirements

• AHPRA Registered Nurse
• 5+ years of experience in a clinical or patient-facing role
• Proven experience leading and managing clinical teams, including performance management
• Previous experience in a telehealth environment and with GLP-1
• Strong clinical judgement and ability to handle complex escalations
• Excellent communication skills for sensitive clinical and non-clinical conversations
• Ability to speak in public and represent clinical philosophy externally

Preferred Qualifications

• Familiarity with offshore or distributed team operations
• Experience as a media contributor, health writer, or public health communicator
• Existing network in the Australian nursing or digital health community

About the Company

Eucalyptus is a digital healthcare company (part of Hims & Hers) building long-term care solutions. Through brands like Juniper, they provide clinician-led weight management and personalized health programs globally.