Healthcare Associate

About the Company

AssistRx is at the forefront of revolutionizing healthcare by improving patient access to essential medications through innovative solutions and groundbreaking technology.

Responsibilities

• Provide accurate, timely, and professional customer service support to patients, providers, and partners
• Respond to inbound inquiries related to healthcare programs and pharmacy benefit investigations
• Guide callers through program requirements and next steps
• De-escalate and resolve customer concerns with empathy and professionalism
• Maintain compliance with HIPAA and internal data protection standards
• Document interactions accurately within designated systems

Requirements

• High School Diploma or equivalent
• Minimum of 3 years experience in customer service or client-facing environments
• Ability to complete a 4-week training program
• Strong communication skills and professional demeanor
• Proficiency in Microsoft Office Suite
• Ability to follow structured workflows and explicit instructions

Preferred Qualifications

• Two years of post-secondary education
• Previous experience in healthcare, insurance, or regulated service environments

Benefits

• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, and short-term disability insurance
• 100 hours of preloaded PTO upon employment
• Tenure vacation bonuses at 3 and 5 years
• Opportunity to work from home after 120 days