Health Information Services (HIS) Clerk

Responsibilities

• Scan paper-based patient medical records using the BOSSnet Digital Medical Record system
• Answer telephone enquiries and respond to information requests following department guidelines
• Collect, scan, and re-direct mail
• Perform general department administration duties as required

Requirements

• Excellent customer service skills with a focus on internal and external stakeholders
• Strong time management and organizational skills to prioritize workload and meet deadlines
• Effective written and verbal communication skills with a professional telephone manner
• Intermediate working knowledge of the Microsoft Outlook Suite and Microsoft Office
• High attention to detail and diligence regarding patient information
• Ability to work autonomously within a team in a fast-paced environment

Preferred Qualifications

• Previous experience in a similar clerical role
• Experience with Patient Administration Systems (such as iPM, WebPAS, or TrakCare)
• Experience with Scanned Medical Record systems (such as BOSSnet or CPF)
• Working knowledge of medical terminology

Benefits

• Salary packaging opportunities up to $15,900 pre-tax annually due to Not-for-Profit status
• Access to one of Australia's largest educational scholarship programs
• Ability to purchase up to four additional weeks of leave
• Reduced cost of health services for you and your family at Epworth
• Relocation assistance available for approved candidates

About the Company

Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care, and rehabilitation. We are an innovator in Australia’s health system, embracing evidence-based medicine to pioneer treatments and services for our patients. At Epworth, every patient matters.