Head Teller

Responsibilities

• Execute daily, weekly, and monthly operational tasks, including inspections and correspondence with virtual branch support
• Lead and mentor tellers by assigning work and providing technical guidance
• Serve as the first point of contact for clients, providing efficient and friendly customer service
• Perform accurate banking transactions, manage branch cash supply, and maintain the branch vault
• Adhere to bank policies, operational controls, and regulatory procedures to ensure asset security
• Manage client needs and concerns, escalating issues as necessary
• Maintain knowledge of client accounts and available products and services
• Assess risk appropriately to safeguard the firm, its clients, and its assets

Requirements

• 1 year of relevant experience
• Demonstrated sales and customer service experience
• Proven money handling experience
• Demonstrated leadership skills
• High School diploma or equivalent
• Effective problem-solving and communication skills
• Ability to work well in a team-oriented environment
• Bilingual English/Spanish speaking preferred

Benefits

• Medical, dental, and vision coverage
• 401(k) retirement plan
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages, including vacation, sick leave, and paid holidays

About the Company

Citi is a global financial services company with more than 230,000 dedicated people around the world. We provide opportunities for employees to grow their careers, give back to their communities, and make a real impact in the financial industry.