Head of User Operation, Robotics

Responsibilities

• Define the user lifecycle strategy for Robotics across onboarding, activation, engagement, retention, repurchase, and reactivation
• Own email, SMS, push, in-app, and in-product messaging programs
• Design the first-30-day Robotics user experience to drive feature adoption
• Build programs that drive sustained engagement through content and AI-personalized recommendations
• Design upgrade, accessory, subscription, and cross-sell motions to grow LTV
• Own the user data model, segmentation, and propensity scoring
• Operate NPS, CSAT, and Voice-of-User programs
• Partner with Customer Service to ensure post-purchase issues are resolved
• Embed AI agents and automation across lifecycle programs
• Build and lead a User Operation team across CRM, lifecycle, data, and program management

Requirements

• 15+ years in CRM, lifecycle, or user operation leadership for consumer technology, DTC, or subscription businesses
• Bachelor’s degree in marketing, business, computer science, or related discipline
• Demonstrated ability to move retention and LTV metrics
• Hands-on experience with modern CRM platforms like Salesforce Marketing Cloud, Braze, or Iterable
• Strong segmentation, cohort, and propensity-modeling literacy
• Experience leading lifecycle or CRM teams of 10+ people

Preferred Qualifications

• Experience operating lifecycle programs for high-ASP hardware with physical and software/AI surfaces
• Background combining CRM lifecycle with in-product engagement design
• Working knowledge of Greater China lifecycle and private-domain platforms
• Track record deploying AI agents into production user-operation workflows

Benefits

• Healthcare, dental, and vision benefits (Free for you, discounted for family)
• 401(k) options
• Casual dress code and relaxed work environment
• Culturally diverse, progressive atmosphere

About the Company

Faraday Future is a California-based technology company focused on the design, engineering, and development of intelligent, connected electric vehicles and related artificial intelligence–enabled technologies.