Head of Technical Customer Solutions Manager, EMEA

Responsibilities

• Own end-to-end technical service operations and business performance for the Pima and m-Pima franchise across Africa.
• Lead the Advanced HIV care instrument business to ensure sales growth, margin delivery, and achievement of operational KPIs.
• Partner with Regional Directors and commercial leaders to translate market data and pipeline insights into actionable growth strategies.
• Drive demand generation by analyzing market trends, funding flows, and competitive dynamics.
• Develop and institutionalize business performance dashboards to track sales, service performance, and asset utilization.
• Lead technical services teams across Africa, ensuring high standards for instrument training, maintenance, and repair execution.
• Manage distributor engagement, including spare parts, inventory management, and accountability against uptime KPIs.
• Build and develop a high-performing, analytically capable technical services organization.

Requirements

• Bachelor's degree in Engineering, Biomedical Engineering, Computer Science, Clinical Laboratory Science, or an equivalent field.
• 10+ years of technical service experience including leadership, PMO, or cross-functional management.
• Minimum 10 years of industry experience in diagnostics, med-tech, or complex service-based environments.
• Proven experience leading complex, multi-country initiatives.
• Strong data-driven decision-making and performance analysis skills.
• Ability to translate analytical insights into practical commercial and operational actions.
• Fluency in English.

Preferred Qualifications

• MBA or an advanced business qualification.

About the Company

Abbott is a global healthcare leader dedicated to creating breakthrough science to improve people's health. With a presence in over 160 countries, we provide innovative solutions across diagnostics, medical devices, nutrition, and branded generic medicines to help people live their best lives.