Head of Systems Operations

Responsibilities

• Lead and develop a high-performing System Operations team with clear ownership and accountability.
• Set priorities across a broad portfolio of operational and technical work to ensure focus.
• Drive automation, self-service, and AI-enabled workflows to scale operations across identity, endpoint, and SaaS systems.
• Oversee core internal technology domains including identity systems, endpoint management, and enterprise applications.
• Ensure technology operations meet security, audit, and control requirements through reliable processes and disciplined execution.
• Partner cross-functionally to deliver scalable solutions for company growth, onboarding, and integrations.
• Continuously improve the speed, quality, and reliability of technology services while driving engineering standards.

Requirements

• Experience leading systems engineering, enterprise technology, IT operations, or platform operations at scale.
• Strong people leadership skills with a track record of building effective teams and raising performance standards.
• Technical depth in areas such as identity platforms, endpoint management, SaaS administration, automation, or infrastructure.
• Proven ability to run complex operational environments with clear prioritization and measurable results.
• Experience building durable processes that balance speed, control, and high-quality user outcomes.
• Familiarity with modern AI tools and practical ways to apply them to operations and internal workflows.
• A hands-on, ownership-oriented mindset with high standards for execution and strong communication skills.

Benefits

• Medical, dental, and vision insurance for you and your family.
• 401(k) retirement plan with employer match.
• Paid parental leave and flexible PTO.
• Annual learning and development stipend.
• Daily meals in our offices and meal delivery credits.
• Generous equity and performance-related bonuses.

About the Company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products.