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Posted 11 hours ago
Head of Support
EyeTellHead of Support
Perks & benefits
Health InsurancePaid LeaveRelocation AllowanceVisa
Requirements
Experience in customer success or support, Leadership experience, Experience with Zendesk or Intercom, Problem-solving skills
Skills
customer successCRMZendesk
About the role
About the Company
EyeTell is a new startup brought to you by Chad Hurley, the Co-Founder and former CEO of YouTube. We are building something new at the intersection of AI and mixed media.
Responsibilities
- Establish the support department from scratch, including choosing CRM and helpdesk tools
- Build and lead a team of support specialists as the user base grows
- Identify recurring user issues and collaborate with engineering to resolve performance bottlenecks
- Develop training materials and documentation for both users and internal staff
Requirements
- Experience in customer success or support, preferably in a leadership role
- Experience with modern support tools such as Zendesk or Intercom
- Excellent problem-solving skills and a user-first mindset
Benefits
- Competitive salary and benefits
- Free lunch in the office
- Chance to make a significant impact on a growing company
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EyeTell · San Mateo
