Requirements

10+ years B2B SaaS experience, 3+ years Solutions Engineer IC experience, 5+ years management experience, Early-stage startup experience

Skills

SaaSB2B

Lead the Solutions Engineering function, managing pre-sales solutioning, scoping, and technical implementation.
Serve as the senior Solutions Engineer for complex and strategic enterprise deals.
Collaborate with Sales and Customer Success to refine the end-to-end process from deal pursuit to implementation.
Partner with Product and Engineering to translate customer insights into product direction.
Build and develop a Solutions team capable of managing multiple concurrent enterprise deals.
Systematize the solutioning process into a repeatable playbook and design team cadences.
Define cross-functional operating models to eliminate implementation surprises.
Build and maintain scalable artifacts including discovery frameworks and integration guides.

10+ years in B2B SaaS, specifically in hyper-scale environments serving enterprise customers.
3+ years of experience as an individual contributor Solutions Engineer.
5+ years of experience managing a team of Solutions Engineers.
Experience at an early-stage startup (Series B or earlier).
Proven track record of leading technical discovery for complex, multi-stakeholder enterprise deals.
Experience building or scaling a Solutions function from the ground up.
Strong client-facing presence capable of engaging with CTO-level stakeholders.

Hands-on technical proficiency with AI tools like Cursor or Claude Code.
Experience solutioning highly configurable platforms like Salesforce.
Familiarity with how enterprise advisory firms utilize CRMs.
Comfort with onsite travel for multi-day working sessions with enterprise prospects.

Dispatch is a B2B SaaS company focused on providing technical solutioning and implementation excellence for enterprise clients.