Head of Site Reliability Engineering (SRE)

About the Company

LINE MAN Wongnai is Thailand’s Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai.

Responsibilities

• Develop and execute the SRE strategy to support company goals
• Lead and mentor the SRE team, fostering a culture of continuous improvement and innovation
• Oversee the design, implementation, and maintenance of scalable, reliable infrastructure
• Ensure the efficient operation of systems, focusing on automation, monitoring, and performance optimization
• Implement best practices for incident response and management, including root cause analysis and post-mortems
• Define and monitor key performance indicators (KPIs) and service-level objectives (SLOs)
• Proactively identify and mitigate potential reliability issues before they impact customers
• Ensure systems are secure and compliant with relevant regulations and standards
• Act as a liaison between engineering, product, and other key stakeholders

Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field
• Minimum of 10 years of experience in software engineering, infrastructure, or operations roles
• At least 5 years in a leadership position within a high-growth technology company
• Deep understanding of cloud platforms (AWS, GCP, Azure) and container orchestration (Kubernetes, Docker)
• Proficiency in scripting and programming languages (Python, Go, Ruby, etc.)
• Experience with CI/CD pipelines, infrastructure as code (Terraform, Ansible), and monitoring tools (Prometheus, Grafana, Datadog)
• Strong leadership and people management skills
• Excellent problem-solving and analytical abilities