Head of Revenue Operations

Responsibilities

• Build and lead the Revenue Operations function from the ground up
• Appoint and develop a team of capability leads across business analysis, UX/UI, and development
• Own and run all commercial systems and tooling end to end, including the CRM
• Lead the delivery of new commercial systems across sales, marketing, and customer experience
• Maintain a single, governed source of truth for commercial data
• Own commercial forecasting and analytics, including ARPU, churn, and CAC
• Build and maintain reporting dashboards to monitor commercial performance
• Identify and scope automation opportunities across the commercial line
• Work closely with Finance to ensure alignment between commercial and financial data

Requirements

• Relevant tertiary qualification
• 5 to 8 years of senior experience leading revenue, commercial, or sales operations
• At least 3 years of direct ownership of a CRM or commercial systems platform
• Experience in telecommunications, internet services, or high-volume subscription businesses preferred
• Proven experience managing and implementing business systems from selection to deployment
• Strong forecasting and analytical capability regarding core commercial metrics
• Proven track record of delivering cross-functional commercial projects
• Strong leadership and people management skills
• Ability to influence across functions and communicate with executive audiences

Benefits

• Exposure to a dynamic workplace
• Internal academy for skill growth
• Group Risk Benefits
• Medical Benefits
• Health and Lifestyle Programmes

About the Company

Herotel is a telecommunications provider focused on delivering connectivity and commercial excellence through data-driven operations.