Head of Professional Services

About the Company

Axle Health builds AI scheduling and workforce management software to empower in-home healthcare providers to deliver exceptional, personalized care right where patients feel most comfortable—at home. Our platform includes proprietary logistics algorithms, a mobile app for field staff, and an operations dashboard for office teams.

Responsibilities

• Build and scale the Implementation function, leading complex customer deployments and technical integrations with EMR systems
• Productize implementation services by transforming custom deployments into standardized, tiered offerings
• Own and grow the Account Management function to drive renewal and upsell revenue
• Design and launch premium service SKUs and white-glove onboarding packages
• Establish tiered support offerings combining AI-powered automation with strategic human support
• Drive revenue growth by owning service revenue targets and identifying expansion opportunities
• Coordinate cross-functional post-sale execution with Sales, Product, and Engineering teams
• Develop scalable customer health and engagement systems, including dashboards and health scoring models
• Define service delivery standards, unit economics, and operational metrics

Requirements

• 8+ years in Implementation, Professional Services, or Customer Success at a B2B SaaS company
• Proven experience productizing services and driving services revenue growth
• Strong understanding of unit economics, pricing strategy, and revenue models
• Hands-on experience leading complex enterprise software deployments and technical integrations
• Track record of building and scaling customer-facing teams in high-growth environments
• Ability to work effectively across Sales, Product, Engineering, and Operations teams
• Executive presence with ability to engage confidently with C-suite stakeholders
• Startup mentality with high agency and ability to thrive in ambiguous environments

Preferred Qualifications

• Background in workforce management or logistics software
• Experience building customer support functions from scratch
• Professional services experience within the healthcare technology sector
• Expertise in EMR integrations and healthcare IT standards like HL7 or FHIR
• Experience in the home healthcare or field service industry