Head of People Services

Responsibilities

• Lead end-to-end HR operations including onboarding, benefits administration, and offboarding
• Oversee accurate and timely payroll processing and ensure statutory compliance
• Manage HR systems, including HRIS and payroll platforms, and drive digital transformation
• Establish and monitor service level agreements (SLAs) and operational KPIs
• Lead, mentor, and develop the People Services team
• Partner with HR leaders and business stakeholders to align services with business needs
• Manage budgets, vendors, and service delivery performance

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field
• Minimum 15+ years of progressive HR experience in leadership roles
• Expertise in HR Operations, Payroll, and HR Systems
• Strong knowledge of employment laws and payroll regulations
• Experience with HRIS platforms such as BIPO HRMS, Workday, SAP SuccessFactors, or Oracle HCM Cloud
• Proven track record in process improvement and HR transformation

About the Company

ESR Group is committed to excellence, integrity, and long-term sustainable growth, fostering a culture of collective success and high performance.