Head of People Operations

About the Company

Atlas is the concierge charge card for high-net-worth individuals and their companies. We pair 24/7 concierge access with no-preset-limit spending, giving members insider access to dining, luxury travel, and experiences that are otherwise impossible to get. We've crossed $1B in annualized transaction volume and are backed by Y Combinator, Elad Gil, O1 Advisors, Eric Schmidt, and other leading fintech and consumer investors.

Responsibilities

• Build and enforce KPI frameworks across every team
• Identify underperformance early and drive improvement plans or transitions
• Partner with Finance to tie team performance to economic output
• Ensure clear ownership, roles, and accountability across all functions
• Build and manage headcount planning in partnership with Finance
• Align hiring plans with budget, revenue goals, and TPV growth
• Own and evolve the company's compensation philosophy, salary bands, and equity grant framework
• Build reporting on headcount, productivity, and cost efficiency
• Design benefits programs appropriate to our stage
• Own the end-to-end hiring process across all functions using a data-driven approach
• Standardize interview processes and build fast-ramping onboarding
• Own employment compliance, offer letters, and multi-state registrations
• Build career paths and progression frameworks to retain top performers
• Monitor engagement, workload, and risk to reinforce operating culture

Requirements

• Experience building a performance or KPI framework from scratch
• Ability to model headcount against budget and revenue
• Experience building a people or operations function at a 30-150 person company
• High-speed execution with a low-ego approach
• Ability to handle difficult conversations and data-driven decision making