Head of Operations

Responsibilities

• Oversee daily operations across all multi-branch Café outlets and central kitchen
• Build and implement strong SOPs and operational systems
• Ensure consistency in quality, service, food safety, and customer experience
• Improve operational efficiency and cost control
• Monitor branch performance, sales, wastage, labor, and profitability
• Lead, train, and evaluate branch managers and operational teams
• Develop reporting structures and accountability systems
• Prepare the brand operationally for future expansion and franchising
• Establish franchise-ready systems, manuals, workflows, and operational standards
• Coordinate with marketing, supply chain, procurement, and finance departments

Requirements

• Minimum 7–10 years experience in F&B operations management
• Experience managing multiple outlets and/or central kitchens
• Strong leadership and people management skills
• Experience in café, fast casual, or scalable restaurant concepts preferred
• Strong understanding of franchise systems and operational scaling
• Experience creating SOPs, training manuals, and operational structures
• Strong financial and analytical understanding (P&L, food cost, labor cost, etc.)
• Ability to work in a fast-paced growth environment
• Arabic and English preferred

About the Company

SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019. We design, construct, and operate exceptional homegrown Saudi hospitality and entertainment experiences.