Head of Operations

Responsibilities

• Provide strategic and operational leadership to accelerate transformation and drive profitable growth globally across hotels and trains
• Architect and execute the brand’s global operational roadmap under the guidance of the CEO
• Spearhead end-to-end pre-opening phases for assets by coordinating cross-functional teams
• Develop bespoke operational plans, budgets, and SOPs to ensure on-time delivery
• Champion LQA standards and provide strategic direction for F&B, wellness, and on-board concepts
• Manage global operational profitability, EBITDA targets, and CAPEX plans
• Collaborate with Commercial, Revenue, and Marketing divisions to accelerate booking velocity
• Lead the recruitment of high-profile operational leaders including General Managers and Train Managers

Requirements

• 15+ years of progressive leadership in ultra-luxury hospitality and the railway sector
• Proven history directing complex, high-profile pre-opening projects
• Experience collaborating with institutional investors, asset owners, and board members
• Deep understanding of LQA standards
• Exceptional negotiation and influencing skills
• Professional fluency in English (mandatory)
• Italian language skills (plus)

About the Company

Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. Part of Accor Group’s leading collection of luxury brands, the brand continues to expand its global footprint through iconic new assets.