Head of Networks Operations Canada

Responsibilities

• Accountable for fulfilling all contractual obligations, including network rollout, planning, optimization, and customer support
• Drive the adoption of automation and AI to improve service delivery and operational efficiency
• Collaborate with matrixed Service Lines to drive quality and cost improvements
• Partner with customer units to drive profitable growth through new business and add-on sales
• Manage changes to scope within existing contracts and deliver superior financial results
• Lead a team of Customer Operations Managers and Program Directors
• Act as a thought leader and challenger for customers regarding the Ericsson Networks Domain

Requirements

• Bachelor’s degree in engineering
• Minimum of 15 years of experience in the telecommunication infrastructure industry
• At least 10 years of experience specifically in Radio Access Networks (RAN)
• Minimum of 7 years in leadership positions
• Minimum of 5 years in customer-facing roles (delivery, operator, or supplier)
• Strong financial acumen and experience with executive-level reporting
• Proficiency in the local language

Preferred Qualifications

• Proven track record of C-level engagement and influencing strategy
• Exceptional knowledge of the Ericsson Networks Domain and Portfolio
• Experience managing complex matrix environments and driving innovation

Benefits

• Competitive salary (Toronto range: $180,000 - $228,900)
• Annual bonus opportunity based on business and individual performance
• Comprehensive health benefits including medical and dental plan options
• Retirement and savings programs with company matching contributions
• Generous paid time off, including vacation, personal days, and parental leave
• Access to financial wellness and educational assistance programs

About the Company

Ericsson is a global leader in telecommunications, dedicated to pushing the boundaries of what is possible. We build solutions to solve the world's toughest connectivity problems and foster a culture of diverse innovators driven to craft what comes next.