Head of Memberships

Responsibilities

• Own and continuously improve the membership proposition, including content, experiences, and member benefits
• Improve retention, engagement, and lifetime value through lifecycle design and churn reduction
• Lead key lifecycle moments including onboarding, activation, engagement, upgrades, and winbacks
• Oversee day-to-day running of the membership product and member experience
• Lead technical and operational subscription considerations such as billing, payments, and compliance
• Drive experimentation across onboarding, engagement loops, and new feature development
• Build scalable lifecycle systems to deliver ongoing value to subscribers

Requirements

• Experience owning or operating subscription, membership, or D2C products
• Background in media, creator-led businesses, or community-driven platforms
• Experience managing lifecycle marketing, retention, or subscription operations
• Strong analytical skills with ability to turn data into product decisions
• Proven ability to manage cross-functional stakeholders in fast-paced environments
• Product ownership mindset with experience in digital platforms and analytics

About the Company

FlightStory is a media and investment company on a mission to elevate stories, build communities, and support founders that inspire a happier, healthier humanity. We scale creator-led media, ventures, and communities.