Head of Implementations

About the Company

Casap is a Series A startup that has raised over $30M from Emergence, Lightspeed, and Primary Ventures. Based in San Francisco, the company was founded by product leaders from Robinhood and Chime. We are on a mission to change the way banks operate by automating disputes and fighting friendly fraud.

Responsibilities

• Build and lead the team: Scale the implementations organization by hiring exceptional technical project managers and future implementation leaders
• Own implementation strategy: Design end-to-end implementation methodologies, establish scalable processes, and ensure customers go live quickly
• Create customer-centric culture: Build a culture of ownership, accountability, technical excellence, and deep customer empathy
• Drive consistent delivery: Establish implementation frameworks, success metrics, and playbooks to enable predictable time-to-value
• Mentor and coach: Support Implementation Managers through coaching, feedback, and professional development
• Partner cross-functionally: Work closely with Sales, Product, Engineering, and Customer Success to deliver comprehensive solutions

Requirements

• 8+ years in technical implementations, solutions engineering, or professional services
• 3+ years in a leadership role
• 5+ years managing complex enterprise implementations involving APIs, data integrations, and financial systems
• Proven track record of building and scaling technical implementation teams at B2B SaaS companies, preferably in fintech
• Experience leading end-to-end implementations of banking software or fintech platforms for Tier 1 financial institutions
• Expert understanding of financial services technology, banking operations, API integrations, and enterprise security requirements
• Excellent communication skills with ability to influence technical decisions and build executive relationships with C-level stakeholders