Head of Growth

Responsibilities

• Own the end-to-end growth function, including PQL infrastructure, funnel analytics, and lifecycle data.
• Define and implement PQL (Product-Qualified Lead) models across Gateway, AI Gateway, and Ship.
• Drive a relentless experiment cadence, prioritizing a backlog of growth ideas based on expected impact.
• Build and manage the GTM systems layer, using modern tooling and AI to optimize the product-led engine.
• Develop data layers and playbooks for lifecycle and retention to surface churn and expansion signals.
• Enable high-scale outbound for Sales and intelligent retention programs for Customer Success.
• Report weekly updates to the CRO on conversion rates, activation, expansion, and retention health.

Requirements

• 7–10 years of experience in product-led growth (PLG), specifically within developer-focused or infrastructure companies.
• Deep understanding of PQL models, including how to define, instrument, score, and utilize them for sales motions.
• Proficiency in SQL and the ability to pull and analyze your own data without relying on analysts.
• Strong experience with funnel analytics, including activation rates, time-to-value, and retention curves.
• Experience using AI productivity tools (e.g., Claude, Cursor) to accelerate analysis and workflows.
• Proven track record of owning and executing a consistent experiment cadence.

Preferred Qualifications

• Experience building PQL infrastructure from scratch at a developer tools or infrastructure company.
• Experience managing growth functions across multiple distinct product lines and personas.
• Ability to connect top-of-funnel activation to paid conversion through DevRel or content collaboration.
• Experience working with technical products where the user and the buyer are the same person.

Benefits

• Full healthcare, dental, and vision premiums covered for you, with half covered for dependents.
• 401(k) with a 100% match up to 3% and an additional 50% match up to another 2%.
• Flexible, open vacation policy and realistic parental leave.
• Annual professional development budget and home office stipend.
• Co-working space stipend for remote employees.
• Twice-yearly company offsites.

About the Company

ngrok is an all-in-one cloud networking platform that secures, transforms, and routes traffic to services running anywhere. Trusted by over 9 million developers at companies like GitHub, Okta, and Twilio, ngrok provides a universal gateway for API delivery, AI inference, and site-to-site connectivity.