Head of ERP Service Management at Haleon - ScoutJobs - The AI-curated global job board
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Haleon
Posted a day ago

Head of ERP Service Management

HaleonHead of ERP Service Management

Requirements

Experience delivering SAP/ERP projects, Leading large SAP S/4 HANA Operations or Project Delivery, SAP S/4 HANA RISE experience, Managing outsourced partners, Team capacity and resource management, Project planning and SAP delivery methodology, Managing business escalations

Skills

SAPITILERP

About the role

Responsibilities

  • Define, own, and operate ITIL Service Management processes including Incident, Problem, Change, and Release Management.
  • Act as the owner of all ERP services, ensuring consistent ITIL-based support across legacy SAP and modern S/4 HANA applications.
  • Drive external IT service partners to deliver support within agreed SLAs and KPIs.
  • Manage service escalations from business stakeholders and resolve ERP service conflicts or dependencies.
  • Ensure all applications and changes remain compliant with GxP, CAF, and SoX requirements.
  • Develop Service Improvement Plans to address performance issues and maintain budget adherence.
  • Collaborate with Business Process Owners, Architects, and Security teams to ensure seamless ERP operations.

Requirements

  • Proven experience delivering complex SAP/ERP projects.
  • Extensive experience leading large SAP S/4 HANA Operations or SAP Project Delivery capabilities.
  • Hands-on experience with SAP S/4 HANA RISE.
  • Demonstrated ability to manage outsourced partners and third-party service providers.
  • Strong skills in team capacity planning and resource management.
  • Proficiency in project planning, scheduling, and SAP delivery methodologies.
  • Ability to independently manage high-level business escalations.

About the Company

Haleon is a purpose-driven, world-class consumer company dedicated to putting everyday health in the hands of millions. With a trusted portfolio of brands including Sensodyne, Panadol, Advil, and Centrum, we combine deep human understanding with trusted science to deliver better everyday health with humanity.

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Head of ERP Service Management

Haleon · Bengaluru

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