Head of ERP Service Management

Responsibilities

• Define, own, and operate ITIL Service Management processes including Incident, Problem, Change, and Release Management.
• Act as the owner of all ERP services, ensuring consistent ITIL-based support across legacy SAP and modern S/4 HANA applications.
• Drive external IT service partners to deliver support within agreed SLAs and KPIs.
• Manage service escalations from business stakeholders and resolve ERP service conflicts or dependencies.
• Ensure all applications and changes remain compliant with GxP, CAF, and SoX requirements.
• Develop Service Improvement Plans to address performance issues and maintain budget adherence.
• Collaborate with Business Process Owners, Architects, and Security teams to ensure seamless ERP operations.

Requirements

• Proven experience delivering complex SAP/ERP projects.
• Extensive experience leading large SAP S/4 HANA Operations or SAP Project Delivery capabilities.
• Hands-on experience with SAP S/4 HANA RISE.
• Demonstrated ability to manage outsourced partners and third-party service providers.
• Strong skills in team capacity planning and resource management.
• Proficiency in project planning, scheduling, and SAP delivery methodologies.
• Ability to independently manage high-level business escalations.

About the Company

Haleon is a purpose-driven, world-class consumer company dedicated to putting everyday health in the hands of millions. With a trusted portfolio of brands including Sensodyne, Panadol, Advil, and Centrum, we combine deep human understanding with trusted science to deliver better everyday health with humanity.