Head of Enterprise & Strategic Activations

Responsibilities

• Lead the end-to-end customer success strategy for Ramp’s Enterprise and Strategic segments
• Build, lead, and develop a high-performing team of Enterprise CSMs
• Define and drive key metrics including spend activation, product adoption, and net revenue retention
• Serve as the executive sponsor and escalation point for high-value customer relationships
• Design change management frameworks for large multinational corporations
• Build AI-augmented workflows for health scoring, predictive analytics, and automated communication
• Partner with Product and Engineering to translate customer insights into platform improvements
• Collaborate with Sales and Partnerships to ensure seamless customer handoffs

Requirements

• 10+ years of experience in Customer Success, Account Management, or Post-Sales leadership
• 5+ years in a senior leadership role managing enterprise or strategic accounts
• Proven experience leading change management and digital transformation for multinational corporations
• Track record of scaling CS teams of 20+ CSMs
• Deep expertise in enterprise activation metrics and customer health scoring
• Strong AI fluency and experience driving AI-augmented workflows
• Exceptional executive presence for engaging C-suite stakeholders
• Experience in fintech, SaaS, or financial operations preferred

Preferred Qualifications

• Experience with management consulting or professional services delivery
• Background in organizational change management methodologies (Prosci, Kotter, ADKAR)
• Experience building customer success for category-creating products
• Familiarity with Gong, Salesforce, or similar platforms

About the Company

Ramp is building the smart infrastructure for finance teams, automating how over $200B in annualized spend flows in and out of 70,000+ companies through spend management and corporate cards.