C
Posted 10 hours ago
Head of Disputes
CardlessHead of Disputes
Perks & benefits
Health InsuranceCommissionPaid Leave
Requirements
5+ years credit card disputes experience, Deep knowledge of Reg E and Reg Z, Experience managing BPO operations
Skills
FintechCompliance
About the role
Responsibilities
- Own the disputes function end-to-end including strategy, policy, and BPO oversight
- Manage and audit BPO operations to drive quality, accuracy, and SLA compliance
- Handle complex high-value disputes in compliance with Reg E, Reg Z, and network rules
- Partner with Fraud, Compliance, and Engineering to build automation and improve tooling
Requirements
- 5+ years of experience in credit card disputes or chargebacks
- Deep knowledge of Reg E, Reg Z, and Visa/Mastercard/Amex network rules
- Experience overseeing BPO operations or partnering with external service providers
About the Company
Cardless is building a credit card and loyalty platform that consumer businesses use to engage their customers, having launched programs for Coinbase, Bilt, and Qatar Airways.
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Cardless · San Francisco
