Head of Digital Experience

Responsibilities

• Deliver and evolve the digital experience strategy across current and new channels to drive growth and commercial outcomes.
• Champion data-led decision making to ensure digital business goals and YOY financial success are met.
• Partner with Marketing and Comms to establish customer journeys and site experience strategies for campaigns.
• Collaborate with Digital Product and Tech teams to influence the product roadmap and implement AI and personalization capabilities.
• Lead and grow a high-performing Digital Experience team, fostering a culture of curiosity, testing, and accountability.

Requirements

• Proven ability in data-driven decision making using customer insights to drive sustainable business performance.
• Strong strategic planning skills to convert business strategy into clear, prioritized execution plans.
• Experience in cross-functional collaboration to align priorities and influence outcomes across departments.
• Demonstrated leadership experience with the ability to set high expectations and hold teams accountable for standards.
• A customer-centric mindset focused on industry trends and best practices to deliver exceptional user experiences.

Benefits

• 25% staff discount usable on all H&M Group brands in stores and online.
• Participation in the H&M Incentive Program (HIP).
• 25 days holiday and annual health checks.
• Pension scheme and private health & dental care.
• Access to a benefits hub featuring discounts on various activities and lifestyle products.
• Cycle to work scheme and discounted gym membership.

About the Company

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation, and compelling fashion movements.