Head of Deployment

About the Company

Serval is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end, backed by leading investors including Sequoia Capital and Redpoint Ventures.

Responsibilities

• Build and lead the Deployed Software Engineering function, defining its charter, processes, and hiring plan.
• Own customer implementations and pilots, ensuring rapid, reliable value delivery for strategic accounts.
• Write production-quality code to extend Serval’s platform, integrate APIs, and solve unique customer challenges.
• Develop reusable onboarding frameworks to turn bespoke deployments into repeatable, scalable patterns.
• Partner with Product & Engineering to translate field learnings into roadmap priorities.
• Act as a trusted advisor to customers’ IT and Security leaders.
• Recruit, mentor, and develop a world-class team of forward deployed engineers.
• Establish metrics to track deployment velocity, adoption, and satisfaction.

Requirements

• 7–10+ years of software engineering experience
• 3+ years leading technical or customer-facing teams
• Proven track record of building and scaling engineering teams in SaaS or AI environments
• Strong technical foundation in production code, APIs, and distributed systems
• Experience working directly with enterprise customers on deployments and architecture
• Excellent communication skills for technical and executive audiences
• Ability to work from the San Francisco HQ 5 days/week

Preferred Qualifications

• Prior startup experience as an early technical or engineering leader
• Knowledge of IT, Security, or workflow automation domains
• Comfort working with LLM-based or AI agent systems in production