Head of Customer Support

Responsibilities

• Design and optimize AI-driven customer support systems that resolve the majority of queries automatically
• Lead and grow a small, high-performing team of operators to handle complex, high-value edge cases
• Use data and metrics to identify user pain points and turn recurring issues into product or system fixes
• Partner with Product, Engineering, and Operations stakeholders to solve customer problems at the root
• Build scalable processes, tools, and systems that support global growth without linear headcount increases

Requirements

• AI-first mindset with a focus on automation and systems design
• Proven experience in people leadership and managing high-performing teams
• Strong data-driven decision-making skills to guide strategy and operations
• Excellent stakeholder management and cross-functional collaboration abilities
• Self-motivated builder mentality with the ability to experiment and ship solutions quickly

About the Company

Nas Company is building the Shopify for the AI era. We provide a platform that helps solo entrepreneurs build, sell, and scale products globally. We are a fast-growing company focused on creating an AI-first, customer-obsessed experience.