Head of Customer Success

About the Company

Ashby is building the next generation of enterprise software, starting with a suite of products designed to help talent leaders, recruiters, and hiring managers optimize their hiring processes. Backed by Y Combinator, Elad Gil, and Lachy Groom, Ashby is already working with industry leaders like Opendoor, Plaid, and Airtable.

Responsibilities

• Transition the company from founder-led sales into a scalable and repeatable sales process
• Build a go-to-market process from the ground up
• Act as a product and domain expert, providing consultative selling to prospects
• Maintain a clean sales pipeline with high attention to detail
• Leverage tools and technology to scale the sales team
• Gather market, product, and industry trend learnings to share with the broader company
• Model out scenarios using analytical and numerical skills

Requirements

• Ability to excel in consultative selling and domain expertise
• High attention to detail and obsession with follow-up quality
• Ability to move fast and identify areas for continuous improvement
• Strong analytical skills and ability to model scenarios
• Appetite for building processes from scratch

Preferred Qualifications

• Experience hiring and leading a sales team
• Ability to communicate complex product stories effectively
• Experience selling complex products