Head of Customer Programs

Responsibilities

• Build and lead a high-performing Customer Programs & Estimating organization
• Own company-wide estimating and quoting performance, including turnaround times and accuracy
• Develop scalable estimating methodologies, pricing frameworks, and labor models
• Own strategic customer relationships and develop engagement strategies to increase retention
• Drive proactive customer communication throughout the program lifecycle
• Partner with executive leadership on pricing strategy and analyze win/loss trends
• Identify opportunities for automation throughout the customer lifecycle
• Partner with Manufacturing, Engineering, Supply Chain, and Software teams to ensure customer commitments align with operational realities
• Act as the executive escalation point for major customer and program issues

Requirements

• Bachelor's degree in Engineering, Industrial Engineering, Operations, or a related field
• 8+ years of experience in hardware, aerospace, defense, automotive, industrial technology, or advanced manufacturing
• 5+ years of leadership experience at the Senior Manager, Director, VP, or General Manager level
• Experience leading managers and multi-disciplinary organizations
• Experience operating within a high-growth, high-mix manufacturing environment
• Strong understanding of estimating, quoting, pricing, and commercial operations
• Demonstrated success building teams, processes, and operating systems
• Strong analytical, financial, and problem-solving capabilities
• Excellent communication and executive presentation skills
• Ability to travel up to 25%

Preferred Qualifications

• Engineering degree
• Manufacturing Engineering, Industrial Engineering, or Operations leadership background
• Experience leading customer-facing organizations within aerospace, defense, or advanced manufacturing
• Experience scaling organizations from startup through rapid growth
• Experience with ERP, MES, CRM, and estimating software platforms
• Experience supporting large strategic contracts and long-term production programs

Benefits

• Equity participation
• Comprehensive medical, dental, vision, life, and long-term disability coverage
• Flexible Spending Account (FSA) and Dependent Spending Account (DSA)
• 20 vacation days per year and 12 company holidays
• 401(k) plan
• $50/month DoorDash credit
• Up to $100/month gym membership reimbursement
• Fully stocked kitchen and regular team-building events

About the Company

Senra Systems supercharges electrical wire harness manufacturing through software configuration, transforming skilled assembly tasks into high-throughput production lines.