Head of Collections

Responsibilities

• Define the global collections strategy across all receivable collection flows to optimize cash-collection targets, DSO, and aging metrics.
• Develop and scale a global operating model utilizing both in-house collections and external Debt Collection Agencies (DCAs).
• Drive a digital, data-led approach by implementing automated dunning, predictive models, and AI-based scoring.
• Lead the roadmap for collections technology, including CRM/Collections systems, workflow engines, and automation tools.
• Partner with senior finance, commercial, and legal leaders to align collections policies with business growth and risk appetite.
• Build, mentor, and develop a diverse global team of collections managers, analysts, and specialists.

Requirements

• 15+ years of experience in Collections within a global business environment.
• At least 5 years of experience in a significant leadership role.
• Strong understanding of OTA (Online Travel Agency) or marketplace business models, including agency, merchant, and prepaid flows.
• Proven track record of improving DSO and managing high-transaction-volume environments.
• Experience managing multi-regional teams and third-party BPO partners.
• Solid understanding of accounting, billing systems, payment reconciliation, and risk frameworks.

Preferred Qualifications

• Experience in high-velocity industries such as travel, fintech, e-commerce, or logistics.
• Hands-on experience with CRM/collections platforms (e.g., High-Radius, Collection Hub, D365, or Salesforce).
• Proficiency with data-visualization tools and automated workflow engines.

About the Company

Agoda is a leading global digital travel platform. Part of Booking Holdings, we connect travelers to destinations and experiences worldwide through millions of hotel properties, flights, and activities. Based in Bangkok, our culture is driven by data, technology, and continuous experimentation to make travel easier for everyone.