Head of Client Success

About the Company

Private Equity Insights is the world's leading Private Equity community. We connect and develop more than 240,000 investment professionals across the world through our platforms, which include conferences, webinars, magazines and news reports.

Responsibilities

• Manage, grow and mentor the client success team to foster a collaborative and innovative environment
• Onboard new clients and manage the delivery process and performance reporting
• Implement people management best practices to scale and internationalize functions
• Build and harmonize cross-departmental processes to ensure efficiency and customer satisfaction
• Work closely with the organization to take a product-led approach to the user journey
• Enable exponential growth by focusing on customer success

Requirements

• 5+ years of leadership experience in fast-paced, high-growth environments
• Proven track record of scaling client success, operations, or sales functions in a startup
• Experience in client success or business operations
• Strong project management and process creation skills
• Strong analytical skills and commercial acumen
• Proven success in applying automation to scale operations
• Passion for coaching, mentoring, and leading teams

Benefits

• Opportunity to have a tangible impact in an ambitious, high-growth startup
• Inspiring, diverse, and international working atmosphere
• Unlimited internal growth and promotion potential
• Market-competitive compensation
• Opportunities for overseas travel to conferences