Head of Claims

About the Company

ClaimSorted is an AI-native Third Party Administrator that manages claims operations for insurers across auto, property, travel, gadget, pet, renters, and liability. Backed by Y Combinator, Atomico, and Eurazeo, we combine world-class claims talent with proprietary AI systems to deliver faster resolutions and a better customer experience.

Responsibilities

• Rebuild claims operations from first principles, redesigning workflows, escalation structures, and QA systems
• Partner with product and engineering teams to automate workflows using AI
• Define claims handling standards across multiple lines of business and regions
• Own governance for complex, high-risk, or litigated claims
• Drive improvements in leakage, fraud prevention, recoveries, and audit performance
• Hire and develop exceptional Claims Handlers, Team Leads, and QA specialists
• Act as the senior claims expert in customer and partner meetings

Requirements

• 7–15 years of claims experience
• Deep technical claims expertise across auto, property, and liability
• Experience working in a startup or a scale-up environment
• Experience leading claims operations and technical governance
• Experience managing Team Leads and Claims Managers
• Strong understanding of leakage, fraud, litigation exposure, recoveries, and QA frameworks
• Strong knowledge of regulatory and compliance requirements
• Legal background strongly preferred

Benefits

• Competitive salary and generous equity participation
• Skilled Worker visa sponsorship in the UK
• 28 days annual leave plus bank holidays (20 days in the US)
• 30 days of remote work annually
• Health insurance and pension contributions
• Company offsites