Head of Casualty Claims

Responsibilities

• Lead the integration of claims and risk control into a unified U.S. casualty strategy to reduce loss frequency and severity.
• Drive a closed-loop feedback system between claims, risk control, and placement functions.
• Align Series claims and risk control teams under a consistent national casualty framework.
• Serve as the senior escalation point for complex, high-severity casualty and product recall claims.
• Maintain senior-level relationships with carrier claims leadership.
• Support E&O mitigation through disciplined claims governance and documentation standards.
• Develop and deliver national claims training and thought leadership.

Requirements

• 15+ years of casualty claims experience in a carrier, brokerage, legal, or hybrid environment.
• Deep expertise in General Liability (GL), Auto, and complex casualty claims.
• Strong understanding of litigation management, legal strategy, and claims defense processes.
• Demonstrated ability to lead claims advocacy at a national or enterprise level.
• Experience working across matrixed organizations with multiple business units.
• Exceptional communication, negotiation, and stakeholder management skills.

Preferred Qualifications

• Experience with product recall claims.
• Prior experience working closely alongside legal teams or managing defense counsel.
• Experience integrating claims insights with analytics and placement strategies.

Benefits

• Opportunities for growth and advancement, including paid training and professional development.
• 12-week paid parental leave.
• Generous rewards and recognition programs.
• Emphasis on community involvement and wellness events.

About the Company

Lockton is the world's largest privately held, independent insurance broker. With over 13,100 Associates in more than 155 countries, we advise clients on protecting their people, property, and reputations through expert professional services.