Head of Business Operations

Responsibilities

• Lead annual and multi-year operating planning processes and align leadership on priorities
• Own the company-wide OKR process end to end, including setting, cascading, and reviewing
• Define and manage company KPIs and conduct regular performance reviews and operational audits
• Drive automation of KPIs and OKR results using AI tools and internal agents
• Design and manage the leadership operating system, including meetings and decision forums
• Lead high-priority cross-functional initiatives and drive alignment on key decisions
• Support preparation of Board meeting materials, agendas, and executive narratives
• Act as a culture carrier and champion AI adoption across the organization

Requirements

• 12+ years in business operations, strategic operations, or Chief of Staff roles at high-growth tech companies
• Proven track record of building and running company-wide operating systems (OKRs, planning)
• Experience leading through major organizational inflection points like hypergrowth or IPO
• Ability to influence CEOs and senior leadership teams without positional authority
• Strong financial fluency including LRP/annual planning and unit economics
• Experience building and leading high-performing teams
• Background in management consulting or investment banking is a plus
• SaaS, B2B software, or marketing technology experience preferred

Preferred Qualifications

• Experience in both hypergrowth and post-IPO phases
• AI-native operator mindset with ability to leverage AI for automation and efficiency

About the Company

Klaviyo is an autonomous B2C CRM company that empowers creators to own their destiny by making first-party data accessible and actionable.