Head of APAC HR Shared Services Centre

Responsibilities

• Establish, lead, and manage the APAC HR Shared Services Centre to ensure efficient and standardized HR service delivery
• Act as the operational owner for services including employee lifecycle, payroll, benefits, and HRIS management
• Build and lead the HR Shared Services team, fostering a culture of accountability and continuous improvement
• Design and implement centralized processes to improve operational efficiency and service delivery frameworks
• Oversee employee lifecycle events such as onboarding, benefits administration, and offboarding
• Ensure data integrity within HR systems and generate KPI reports
• Maintain compliance with local labor laws and HR policies across the APAC region
• Partner with HR Business Partners and senior leadership to align priorities with organizational goals

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• 10+ years of HR operations or shared service centre experience
• 5+ years in a leadership role overseeing high-performing teams
• Experience in global or regional HR operations and change management
• Proficiency with HRIS systems, specifically Workday and ServiceNow preferred
• Knowledge of labor laws in APAC countries (e.g., Australia, New Zealand, Hong Kong, Malaysia, Singapore, Taiwan, Korea)
• Fluency in English and Bahasa Malaysia (written and spoken)
• Mandarin or Cantonese speaking skills are an advantage
• Proficiency in MS Office and exposure to process automation tools like Power Automate or RPA is a plus

About the Company

SGS is the world’s leading inspection, verification, testing and certification company. Recognized as the global benchmark for quality and integrity, SGS operates a network of over 2,400 offices and laboratories with more than 93,000 employees worldwide.