Head of Account Management Portuguese Market

Responsibilities

• Drive the achievement of customer expansion targets through upselling and retention strategies
• Hire, scale, and lead the Account Management team to support sustainable growth in the Portuguese market
• Ensure team KPIs are consistently met, tracked, and optimized
• Translate customer feedback into actionable proposals for the Product team to improve the platform
• Continuously analyze data to optimize internal processes and evolve customer experience workflows
• Support, develop, and motivate team members to maintain high performance and professional growth

Requirements

• 4+ years of experience in a people management role
• Proven background in sales, upselling, or cross-selling
• Strong analytical and problem-solving skills
• Fluent written and verbal communication skills in both Portuguese and English
• Experience working within international teams
• Ability to thrive in a fast-paced, constantly changing environment

Benefits

• High growth, multicultural, and friendly work environment
• Private health insurance via Alan
• Wellness benefits with Wellhub (gyms, pools, and outdoor classes)
• Meal expense management with Cobee
• Language classes and professional development
• Office perks including breakfast, organic fruit, and free caffeine
• Pet-friendly office environment

About the Company

Factorial is building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on leading and growing their people. With over 1,200 employees across 7 markets and 700,000+ users, we are one of Europe’s fastest-growing SaaS companies, headquartered in Barcelona.